Shipping policy
RETURN AND REFUND POLICY
Effective Date: September 6, 2026
We want you to be satisfied with your purchase from ARTISAN BUILDING SUPPLY LLC. Please review this policy before placing an order.
RETURNS
Unless otherwise stated on the product page, eligible products may be returned within 30 days after delivery.
To qualify for a return, the product must:
• Be unused, unassembled, and in its original condition;
• Include all original packaging, accessories, hardware, manuals, and documentation;
• Show no signs of installation, modification, damage, staining, misuse, or commercial use; and
• Be accompanied by proof of purchase.
To request a return, email kiki588384@gmail.com with your order number, reason for return, and photographs of the product and packaging. Do not return merchandise without prior authorization. Unauthorized returns may be refused.
RETURN SHIPPING
Unless the product is defective, damaged in transit, or incorrect, the customer is responsible for return shipping or freight costs. Original shipping, delivery, assembly, and white-glove service charges are non-refundable.
Large furniture items may require a freight carrier. Return shipping costs may be deducted from the refund when ARTISAN BUILDING SUPPLY LLC arranges the return transportation.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Inspect all products immediately upon delivery and note visible damage on the carrier’s delivery receipt before signing.
Report damaged, defective, missing, or incorrect products within 48 hours after delivery by emailing kiki588384@gmail.com. Include your order number and clear photographs of:
• The complete product;
• The damaged or defective area;
• The outer packaging; and
• The shipping label.
Please retain all packaging until the claim has been resolved. Depending on the circumstances, we may provide replacement parts, exchange the product, arrange a return, or issue a refund.
NON-RETURNABLE PRODUCTS
The following products are not eligible for return unless damaged, defective, or incorrect:
• Custom-made, personalized, made-to-order, or specially configured products;
• Clearance, final-sale, or discontinued products;
• Products that have been assembled, installed, modified, or used;
• Products damaged after delivery;
• Gift cards; and
• Products specifically identified as non-returnable on the product page.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Standard orders may generally be canceled before processing or shipment.
Custom, made-to-order, or personalized orders may be canceled only before production begins. Once production, procurement, packaging, or shipment has started, cancellation might not be available.
REFUNDS
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, contact us at kiki588384@gmail.com.
EXCHANGES
The fastest way to obtain another