Refund policy
SHIPPING POLICY
Effective Date: September 6, 2026
SHIPPING DESTINATIONS
ARTISAN BUILDING SUPPLY LLC currently ships to eligible addresses within the contiguous United States.
We do not ship to P.O. boxes. Shipping to Alaska, Hawaii, U.S. territories, military addresses, or international destinations may be unavailable or require a separate quotation. Contact us before ordering.
ORDER PROCESSING
In-stock products are generally processed within 2–5 business days, excluding weekends and U.S. holidays.
Custom, made-to-order, oversized, and special-order products may require additional production and processing time. Estimated lead times will be displayed on the product page or communicated after the order is placed.
DELIVERY ESTIMATES
Estimated transit times are:
• Standard parcel delivery: approximately 5–10 business days after shipment;
• Oversized or freight furniture delivery: approximately 2–6 weeks, depending on product availability, destination, and carrier scheduling; and
• Custom or made-to-order products: according to the production estimate stated on the product page or order confirmation.
These timeframes are estimates and are not guarantees unless expressly confirmed in writing.
SHIPPING CHARGES
Shipping and delivery charges are calculated at checkout when available. Oversized, remote-area, freight, assembly, room-of-choice, and white-glove delivery may require additional charges.
DELIVERY METHODS
Smaller products may be delivered by a parcel carrier. Furniture and oversized products may be delivered by freight or a specialized delivery provider.
Unless room-of-choice or white-glove delivery is expressly included, freight delivery may be limited to curbside or the first dry accessible area.
Customers are responsible for ensuring that products fit through entrances, elevators, stairways, hallways, and other access points.
TRACKING
Tracking information will be provided when available. Freight carriers may contact you to schedule a delivery appointment.
INSPECTION AT DELIVERY
Inspect the shipment before accepting delivery. Note visible carton or product damage on the delivery receipt before signing.
Photograph any damage and retain all packaging. Report damaged, missing, defective, or incorrect products to kiki588384@gmail.com within 48 hours after delivery.
DELAYS
Carrier delays, weather, supply interruptions, customs processes, natural events, or circumstances outside our reasonable control may affect delivery.
If we cannot ship within the stated or legally required timeframe, we will notify you and provide available options, which may include accepting a revised delivery date or canceling the unshipped order for a refund.
INCORRECT ADDRESSES AND MISSED DELIVERIES
Customers are responsible for supplying a complete and accurate delivery address and contact details.
Additional costs caused by an incorrect address, missed delivery appointment, refused shipment, restricted access, storage, or redelivery may be charged to the customer.
CONTACT
For shipping questions, contact:
ARTISAN BUILDING SUPPLY LLC
Email: kiki588384@gmail.com
1208 1/2 North D St
Richmond, IN 47374-3246
United States